Privacy Policy

1. Information We Collect

We collect the following types of information:

• Account information: email address and password (hashed) when you create an account
• Profile data: profile names, linked social media channel URLs, and niche selections you provide
• Content data: publicly available content fetched from your linked social media channels for analysis
• Usage data: generated ideas, saved trends, conversations with the AI, and feature usage patterns
• Technical data: IP address, browser type, and device information for security and analytics

2. How We Use Your Information

• Provide, maintain, and improve the Service
• Personalize content suggestions based on your channel analysis
• Generate AI-powered content ideas tailored to your profile
• Send transactional emails (verification, password reset)
• Protect against fraud and unauthorized access
• Analyze usage patterns to improve the product

3. Data Storage and Security

Your data is stored securely using Convex, a cloud database platform. Passwords are hashed using bcrypt. Session tokens and OTP codes are hashed with SHA-256 before storage. We use HTTPS for all data transmission.

4. Third-Party Services

We use the following third-party services:

• Convex: database and backend infrastructure
• OpenRouter (DeepSeek V4 Flash): AI-powered content analysis and idea generation. Prompts are routed through OpenRouter to DeepSeek, which processes requests outside the EU/UK. See our AI Disclosure for details.
• PostHog: product analytics and feature-usage tracking. Loaded only after you accept analytics; you can opt out anytime in Settings.
• Social media APIs: fetching publicly available content from linked channels
• Resend: transactional email delivery

We do not sell your personal information to third parties.

5. Data Retention

We retain your data for as long as your account is active. When you delete your account, all associated data (profiles, channels, scraped content, ideas, conversations, saved trends) is permanently deleted.

6. Your Rights

You have the right to:

• Access your personal data through the Settings page
• Update or correct your account information
• Delete your account and all associated data at any time
• Export your generated ideas in CSV or JSON format
• Request a copy of your data by contacting us

7. Cookies

We use essential cookies for authentication (session tokens). With your consent, we also use PostHog analytics cookies/local storage to understand feature usage; these load only after you accept analytics and can be disabled anytime in Settings. We do not use third-party advertising cookies.

8. Children's Privacy

The Service is not intended for children under 13. We do not knowingly collect personal information from children under 13.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Service. The "Last updated" date at the top indicates the latest revision.

10. Contact

The data controller is CreatorTrend LLC, 3075 Oak Ridge Path, Buford, Georgia 30519, United States. For privacy-related questions or data requests (access, correction, deletion or portability), contact us at privacy@creatortrend.app.